MMS Medical would like to inform our customers of an expanded Field Safety Notice issued by our supplier, Permobil, concerning the SpeedControl Dial used with the SmartDrive MX2+ Power Assist Device. This voluntary action has been taken due to potential safety and performance concerns with the SpeedControl Dial.
What this means for our customers
- The Field Safety Notice applies to all SpeedControl Dials currently in use.
- Permobil has confirmed that all affected units will be replaced with a SwitchControl button.
- MMS service staff will contact each customer directly to arrange a suitable time to carry out the replacement and installation of the new controller. Our team will also ensure the safe removal and disposal of the affected SpeedControl Dial.
Next steps
At present, MMS is awaiting delivery of the replacement SwitchControl controllers. As soon as stock is available, our service team will begin contacting affected customers to arrange replacement and installation appointments.
In the meantime, we ask that customers carefully review the full Field Safety Notice from Permobil and follow the guidance provided:
Contact us
If you have received a SpeedControl Dial and wish to confirm receipt of this notice, or if you have any questions, please contact our service team at service@mmsmedical.ie or 021-4618000.
Our commitment
Patient safety and customer support remain MMS Medical’s highest priorities. We are working closely with Permobil to ensure that all affected customers are fully supported during this process, and we thank you for your cooperation and understanding.